How to Register FESCO Complaint Online

Faisalabad Electric Supply Company (FESCO) serves millions across central Punjab. From voltage issues to billing errors, power interruptions can be frustrating. Fortunately, in 2025, registering a FESCO complaint online is simpler than ever. Whether you’re a tech-savvy user or someone who prefers straightforward steps, this guide will walk you through every possible method — with real-life examples, expert tips, and tools that actually work

Why You Might Need to File a FESCO Complaint

FESCO manages electricity distribution across eight districts, including Faisalabad, Sargodha, and Mianwali. Given this scale, complaints are inevitable. Here are common reasons why people contact FESCO:FESCO Complaint Online

• Unscheduled power outages
• Faulty electricity meters
• Overbilling or incorrect billing
• Voltage fluctuations
• New connection delays
• Transformer issues
• Safety hazards or exposed wires

If you’re facing any of these, it’s time to lodge your complaint the right way.

How to Register FESCO Complaint Online in 2025: Step-by-Step Guide

Gone are the days of waiting in long lines or calling customer service endlessly. In 2025, FESCO offers a user-friendly digital platform to register complaints through multiple channels. Let’s explore each one in

Method 1: FESCO Official Website

The easiest way is through the official FESCO complaint portal.

Step-by-Step Instructions:

1. Visit: www.fesco.com.pk
2. Click on “Customer Services” > “Online Complaint” from the main menu.
3. Fill in the complaint form:FESCO Complaint Online
   • Name
   • Reference Number (found on your electricity bill)
   • CNIC
   • Phone number
   • Complaint category (billing, voltage, etc.)
   • Complaint description
4. Attach any relevant documents or images (optional).
5. Click “Submit.”

You’ll receive a Complaint ID to track the progress.

Pro Tip: Take a screenshot or save your complaint reference number.

Method 2: FESCO Mobile App (Android & iOS)

How to Use the App:

1. Download the “FESCO Light” app from Google Play Store or Apple App Store.
2. Create an account using your mobile number or email.FESCO Complaint Online
3. Go to the Complaint Section and click “New Complaint.”
4. Enter details similar to the web version.
5. Submit and track in-app.FESCO Complaint Online

Real-life example:
Asim from Sargodha used the app when his area faced daily voltage drops. He received a response from a field officer within 24 hours and the issue was fixed in two days.FESCO Complaint Online

Method 3: Helpline Numbers & WhatsApp Support

If you prefer calling or chatting, FESCO provides dedicated support channels.

FESCO Helpline Numbers:

• Phone: 118 or 0800-66554 (toll-free)
• WhatsApp Support: +92-300-8182560 (24/7 support)

How to File a Complaint via WhatsApp:

1. Save the number: +92-300-8182560
2. Open WhatsApp and type:
   "Hello, I want to register a complaint regarding [issue] at [location]. My reference number is [your number]."
3. Attach pictures or videos if necessary.
4. FESCO’s bot or support agent will acknowledge your request and guide you.

Method 4: PITC Complaint Portal (Ministry of Energy)

FESCO is integrated with the Pakistan Information Technology Company (PITC) portal used by all DISCOs.FESCO Complaint Online

Steps:

1. Visit https://ccms.pitc.com.pk/
2. Select FESCO from the dropdown.
3. Enter your complaint details and reference number.
4. Submit the form.

Why use PITC?
It centralizes all complaints for faster monitoring and transparency.

LSI Keywords to Know (And Use While Searching)

Understanding common search terms helps when troubleshooting or seeking faster help. These include:

• FESCO online complaint form
• FESCO light app
• FESCO complaint tracking
• FESCO meter issue report
• How to contact FESCO customer service
• FESCO helpline WhatsApp
• FESCO overbilling complaint
• FESCO transformer issue complaint

These terms are not just SEO tactics—they reflect what real users search when facing issues.

What Happens After You File a Complaint?

Once submitted, your complaint follows a structured resolution path:

1. Acknowledgment: You’ll get a confirmation SMS or email.
2. Assignment: Complaint is forwarded to the respective SDO or lineman.
3. Field Visit (if required): A technician may inspect the issue.
4. Resolution: You’ll be notified once resolved.
5. Feedback: You may receive a follow-up call or survey.

Resolution Timeframes (as per FESCO policy):

Complaint Type	Expected Time
Overbilling	3–5 business days
Power failure	24–48 hours
Voltage fluctuations	2–4 days
Meter-related complaints	3–7 business days

FESCO Complaint Statistics 2024-2025

According to internal data from FESCO’s 2024 annual report:

• Over 210,000 complaints were received online.
• 88% were resolved within standard timelines.
• Mobile app usage increased by 60% compared to 2023.
• Billing-related issues accounted for the majority of complaints (around 46%).

These numbers highlight FESCO’s growing shift toward digitization and user-centric services.

Common Mistakes to Avoid When Filing a Complaint

Filing a complaint online is easy, but mistakes can delay resolution. Avoid these:

• Providing incorrect reference numbers
• Not attaching proof (e.g., bill image or voltage video)
• Using vague descriptions like “problem in light”
• Re-submitting the same complaint multiple times

Always be precise and detailed. Example:

“There’s a voltage drop in Street 5, People’s Colony, Faisalabad. Our appliances get damaged. Reference number: 28 15273 457832.”FESCO Complaint Online

What to Do If Your Complaint Is Not Resolved?

If you’ve followed all the steps and FESCO still hasn’t resolved your issue, escalate it:

Escalation Channels:

• SDO Office: Visit your local Sub-Division Officer.
• XEN or SE Office: File a written application.
• NEPRA Complaint Portal: https://complaints.nepra.org.pk
• Wafaqi Mohtasib (Federal Ombudsman): http://www.mohtasib.gov.pk

Expert Tip: Keep Your Reference Number Safe

Your reference number is your identity in FESCO’s system. Always keep it handy when:

• Registering complaints
• Paying bills
• Applying for new connections
• Tracking outages

You can find it on the top-left of your electricity bill (usually 14 digits long).

Final Thoughts: Digital FESCO Is Here to Help

In 2025, FESCO has made great strides in digitizing its services. From website portals to WhatsApp and mobile apps, you now have multiple ways to register and track complaints without stepping out of your home.FESCO Complaint Online

If you follow this guide, your issue will most likely be resolved smoothly. Just stay clear, concise, and patient. With more transparency and quicker turnaround times, your voice matters more than ever in shaping a responsive power supply service in Pakistan.FESCO Complaint Online

FAQs on FESCO Complaints (2025)

Q1: Can I track my FESCO complaint status?

Yes! Use the Complaint ID on the website or mobile app to check real-time status updates.

Q2: Is WhatsApp support available 24/7?

Yes, the WhatsApp number is active 24/7 for complaint registration and updates.

Q3: How long does FESCO take to fix a power outage?

Typically within 24 to 48 hours, depending on the nature of the fault.

Q4: What if I lost my electricity bill and reference number?

You can retrieve your reference number by calling 118 or by visiting your local office with your CNIC and address.